Client care
Returns & Exchanges
If something isn't quite right, we're here to help. Start a return or exchange in a few clicks from your account.
Free returns within the U.S. for a limited time.
Sign in with the email you used to order. We'll send you a one-time code, no password needed.
How it works
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01
Sign in
Open your orders and sign in with the email address on your order.
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02
Choose your items
Select the order and the piece(s) you'd like to send back, then choose a refund, an exchange for another size or color (U.S. orders), or store credit.
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03
Get your label
Once your request is approved, we'll email your return instructions and a prepaid shipping label.
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04
Send it back
Pack your piece with its tags and packing slip and drop it off within 14 days of delivery.
At a glance
- Return window
- 14 days from delivery
- Condition
- Unworn, unwashed, with tags and original packaging
- Exchanges
- U.S. orders only, subject to availability
- Refunds
- To your original payment method once inspected; allow 3–5 business days for your bank
- Final sale
- Items marked Final Sale or Non-Returnable can't be returned
- Shipping fees
- Original shipping is non-refundable