Frequently asked questions

We accept returns on full-priced items within 14 days of delivery. Items must be unworn, unwashed, and returned in original condition with tags attached.

You can start a return directly through your Account Center or our Returns Portal. Once your return is approved, you’ll receive a pre-paid return label. Limited-time offer: U.S. returns are currently free. Outside of promotions, a flat $9.95 return shipping and processing fee is deducted from your refund. If you need further assistance, feel free to contact us at info@fleurelize.com.

All sale or promotional items are final sale and not eligible for return.

Yes we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

Standard U.S. orders typically arrive within 3–7 business days. International shipping may take 7–14 business days depending on the destination.

Absolutely. Once your order ships, you’ll receive a tracking number via email.

Yes, expedited options are available at checkout for an additional cost.

We process orders quickly, but if you reach out to us within 1 hour of ordering, we’ll do our best to make changes.

Many Fleur Elize pieces are limited releases. If an item is restocked, we’ll notify subscribers via our email list and Instagram.

We occasionally offer preorders on select drops. Keep an eye on our product pages and social channels for updates.

We sincerely apologize. Please email info@fleurelize.com with a photo and your order number so we can resolve it quickly.

We’re currently an online-only boutique, but pop-up announcements and events are shared via our newsletter.

Fleur Elize is proudly designed and shipped from the U.S., with a global customer base.

Yes. Authentic Fleur Elize garments are only sold through our official site.

Try clearing your browser cache or switching devices. Still stuck? Email info@fleurelize.com and we’ll assist right away.

Please check your spam or promotions folder. If it’s still missing, contact us and we’ll resend it.

Try refreshing or using a different browser. If issues persist, send us a screenshot at info@fleurelize.com so our team can look into it.

Yes. We’re always open to collaborating with individuals who align with our brand values. Reach out at social@fleurelize.com.

We’re open to selective collaborations with aligned boutiques and retail partners. If you’re interested in carrying Fleur Elize or co-creating something unique, contact us at info@fleurelize.com.

Yes. If you’re a stylist, editor, or creative professional looking to collaborate, we’d love to hear from you at social@fleurelize.com.