FAQ

What is your return policy?

We accept returns on full-priced items within 14 days of delivery. Items must be unworn, unwashed, and returned in original condition with tags attached.

How do I start a return?

You can start a return directly through your Account Center or our Returns Portal. Once your return is approved, you’ll receive a pre-paid return label. A flat $9.95 return shipping and processing fee will be deducted from your refund. If you need further assistance, feel free to contact us at info@fleurelize.com.

Can I ship my own return?

Prefer to use your own shipping method? That’s fine too—just be sure to include tracking. Our return address is as follows:

ShipBob, Inc. [ATTN: Returns]

3401 Garden Brook Dr.

Farmers Branch, TX, 75234

Phone: (844) 474-4726

Can I return sale items?

All sale or promotional items are final sale and not eligible for return.

Do you offer international shipping?

Yes we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.

How long will my order take to arrive?

Standard U.S. orders typically arrive within 3–7 business days. International shipping may take 7–14 business days depending on the destination.

Can I track my shipment?

Absolutely. Once your order ships, you’ll receive a tracking number via email.

Do you offer express or next-day shipping?

Yes, expedited options are available at checkout for an additional cost.

Can I modify or cancel my order after placing it?

We process orders quickly, but if you reach out to us within 1 hour of ordering, we’ll do our best to make changes.

My item is sold out, will it be restocked?

Many Fleur Elize pieces are limited releases. If an item is restocked, we’ll notify subscribers via our email list and Instagram.

Can I preorder upcoming styles?

We occasionally offer preorders on select drops. Keep an eye on our product pages and social channels for updates.

I received the wrong item, what do I do?

We sincerely apologize. Please email info@fleurelize.com with a photo and your order number so we can resolve it quickly.

Do you have a physical store location?

We’re currently an online-only boutique, but pop-up announcements and events are shared via our newsletter.

Where is Fleur Elize based?

Fleur Elize is proudly designed and shipped from the U.S., with a global customer base.

Are your designs exclusive to your website?

Yes. Authentic Fleur Elize garments are only sold through our official site.

I’m having trouble checking out, what should I do?

Try clearing your browser cache or switching devices. Still stuck? Email info@fleurelize.com and we’ll assist right away.

Why didn’t I receive a confirmation email?

Please check your spam or promotions folder. If it’s still missing, contact us and we’ll resend it.

The site isn’t loading properly on my phone, help?

Try refreshing or using a different browser. If issues persist, send us a screenshot at info@fleurelize.com so our team can look into it.

Do you offer influencer or affiliate partnerships?

Yes. We’re always open to collaborating with individuals who align with our brand values. Reach out at social@fleurelize.com.

Can I carry Fleur Elize in my boutique?

We’re open to selective collaborations with aligned boutiques and retail partners. If you’re interested in carrying Fleur Elize or co-creating something unique, contact us at info@fleurelize.com.

Do you work with stylists or creatives?

Yes. If you’re a stylist, editor, or creative professional looking to collaborate, we’d love to hear from you at social@fleurelize.com.